PRIVACY POLICY

NOTICE OF PRIVACY PRACTICES

EYM Wellness LLC, doing business as Elevate Your Mind: A Wellness Collective

Effective date: September 25, 2026

​

THIS NOTICE DESCRIBES HOW MEDICAL AND MENTAL HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

​

Our commitment

We are required by law to protect the privacy of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach of your unsecured PHI occurs. We follow the federal HIPAA Privacy Rule and the Maryland Confidentiality of Medical Records Act. Where Maryland law is stricter, we follow Maryland law.

​

How we may use and share your information without your written authorization

Treatment: to provide and coordinate your care, including with other clinicians involved in your care.

Payment: to collect payment for services and to prepare the superbill you may submit to your insurance plan. We do not bill insurance on your behalf.

Health care operations: to run our practice, including quality review, training, scheduling, and business management.

Appointment reminders and communication: to contact you about appointments, scheduling, and billing by phone, email, patient portal, or text message.

As required by law: when federal, state, or local law requires it.

Abuse or neglect: to report suspected abuse or neglect of a child or vulnerable adult to the appropriate authorities.

Serious threat to health or safety: to prevent or lessen a serious and imminent threat to you or others.

Health oversight: to agencies that oversee health care, such as licensing boards.

Legal proceedings: in response to a court order, and in some cases a subpoena, as permitted by law.

Law enforcement, coroners, and specialized government functions: as permitted by law.

Business associates: to vendors who help us operate, such as our electronic health record and payment systems, who are required by contract to protect your information.

​

Uses that require your written authorization

Most uses and disclosures of psychotherapy notes, use of your information for marketing, and any sale of your information all require your written authorization. We never sell your information. Any other use not described in this notice also requires your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already acted on it.

​

Your rights

You have the right to see and get a copy of your health record, in paper or electronic form (we may charge a reasonable, cost-based fee); to ask us to correct your record if you believe it is incorrect or incomplete; to request confidential communications, such as contact at a different address or phone number; to get a list of certain disclosures we have made; to get a paper copy of this notice at any time; to choose someone to act for you, such as a legal guardian; and to be notified of a breach that affects your information.

​

You may also ask us to limit what we use or share. We are not required to agree in most cases. If you pay for a service in full out of pocket, you may ask us not to share information about that service with your health plan, and we will honor that request unless the law requires us to share it.

​

Minors

Parents and guardians generally act on behalf of minor clients. Maryland law allows minors of certain ages to consent to some mental health services on their own, and in those cases the minor controls access to that information as allowed by law.

​

Electronic communication and text messaging

We may contact you by email, phone, patient portal, and SMS text for appointment reminders, scheduling, billing, practice updates, and limited care coordination. Standard message and data rates may apply. Reply STOP to opt out of texts at any time. Text messaging and regular email are not fully secure, so please do not use them for emergencies or urgent mental health concerns. We do not sell, rent, or share your phone number or personal information with third parties for marketing.

​

Our website

Information you submit through our website forms, such as your name, phone number, email, and reason for reaching out, is used only to respond to you and schedule care. Please keep form messages brief and do not include detailed health information. Our website uses basic cookies needed for the site to function and to understand general site traffic. We do not use advertising or tracking technologies on our contact or intake forms, and we do not share form submissions with advertising platforms.

​

Changes to this notice

We may change this notice, and the changes will apply to all information we have about you. The current notice is always available on our website and in our office.

​

Questions or complaints

Contact our Privacy Officer at (301) 244-0665 or info@elevateyourmind.co, 4833 Bethesda Avenue, Suite 300, Bethesda, MD 20814. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints, by calling 1-877-696-6775, or by writing to 200 Independence Avenue SW, Washington, DC 20201. We will not retaliate against you for filing a complaint.

​

If you are in crisis, call or text 988, call 911, or go to your nearest emergency room.

​

Text messaging: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. To stop receiving texts from Elevate Your Mind, reply STOP at any time. For help, reply HELP or call (301) 244-0665. See our Text Messaging Terms at elevateyourmind.co/terms.