_edited.png)
THE CLIENT Concierge
The First Call
The first call is where we get to know you. What brings you in, and also how your week actually runs, when you can realistically be here, and what you need from the people around your care. Your Client Concierge builds the schedule around your life. Questions about how out-of-network care works are answered plainly, before anything is booked.
The Day You Arrive
Your name is known before you say it. Your Client Concierge meets you at the door and shows you where everything is, so you are not standing in a hallway working out which way to go. If it is your first visit, there is time built in for that.
A Cup Of Coffee
We learn how you take your coffee. By your third visit it is ready the way you like it before you walk in. The Cafe offers artisanal teas, coffee and light refreshments in a calm, considered space. Arrive early, stay after, sit with a laptop or sit with nothing at all.
A Place To Settle
The MindSpa offers restorative amenities to settle in before, or reset after, your session. For younger clients, The Reset Studio is a sensory-aware space where they can regulate at their own pace. Your Client Concierge takes you to whichever one you need, and comes back for you when it is time.
And Every Visit After
The same person, every time. Scheduling, a change of plans, a question about a superbill, or simply knowing who to call. You will not re-explain yourself to a new voice each month.
